CHANGES TO HOW YOU ACCESS YOUR TEST RESULTS
You can access your results by calling the Health Centre. Your test results will only be shared once they’ve been reviewed and actioned by a GP. Please allow the following timeframes before calling for your results:
Blood tests, urine tests, swabs, and sputum tests: Allow 7 working days.
X-rays, ultrasounds, CT scans, and other imaging: Allow 10 working days.
Some results may take longer to process.
Test results are only available from Tuesday to Friday, after 11am.
We are unable to provide results for tests and imaging conducted by the hospital.
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URGENT SAME DAY APPOINTMENTS
A doctor assesses all requests for same day appointments based on clinical need. If you think you need a same day appointment/phone call please let us know by 12pm that day if possible.
Failed Appointments
Patient Responsibilities
Missed Appointments in surgery
Appointments must be attended on time, or cancelled with adequate notice, so that the appointment may be re-allocated. This can be done by calling at least 30 minutes before your appointment time. Cancelling any closer to your appointment will mean we are unable to re-use your allocated slot, resulting in a wasted appointment. This is still classed as a missed appointment.
Late attendance of an appointment (more than 5 minutes) may result in you having to re-book.
Please be understanding and patient if your appointment is running late, this may be due to an emergency that may have arisen.
Missed appointments in hospital
If a hospital appointment is not attended, we will be informed in writing by your consultant. A missed appointment may result in removal from the waiting list.
Change of Personal Details
Please inform us in writing if you change any of the following personal details:
Name, address, telephone number or e-mail address.