CHANGES TO HOW YOU ACCESS YOUR TEST RESULTS
You can access your results by calling the Health Centre. Your test results will only be shared once they’ve been reviewed and actioned by a GP. Please allow the following timeframes before calling for your results:
Blood tests, urine tests, swabs, and sputum tests: Allow 7 working days.
X-rays, ultrasounds, CT scans, and other imaging: Allow 10 working days.
Some results may take longer to process.
Test results are only available from Tuesday to Friday, after 11am.
We are unable to provide results for tests and imaging conducted by the hospital.
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URGENT SAME DAY APPOINTMENTS
A doctor assesses all requests for same day appointments based on clinical need. If you think you need a same day appointment/phone call please let us know by 12pm that day if possible.
Telephone Consultations
Telephone Triage
We encourage all patients to telephone the surgery as part of our Telephone Triage System. This can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery.
Please call between 8.00am - 12.00pm. Your details and contact number will be confirmed and a member of the team will contact you by phone.
Our receptionists are unable to give a set time for when you will receive your call. It is important that you keep your phone free and available for your consultation. If we are unable to reach you on our first attempt, the clinician will try a second time. If they are still unable to make contact with you on their second attempt this is classed as a missed appointment and you may be asked to re-book a telephone consultation for the following day.